One more thought. This is only because this has also happened to me recently with another program and youtube files. The virus scan and firewall software can sometimes interfere with files being uploaded or downloaded to your computer.
Recently I've had to shut off all antivirus software when uploading a video or I get this:
it took me awhile to figure out what was causing it.
I had program recently that had corrupt files because of my virus software and I think others have had some problems. I can't promise you anything, but maybe you want to uninstall the software and re-download. Here I am assuming it came from the site and not the install disk. If it is from a disk....I'm not sure. You'll have to wait for real tech support as I'm just a parent on here.