Hi, Erin! Welcome back!
MonkeynoseMomma wrote: Hello Hellene,
I am sorrry It has taken me so long to write a proper response. I am very discouraged as we have purchased this program so long ago and are still unable to use it. My daughter would very much like to play her piano games. Please help me to fix this problem.
Of cause! We would love to help you. The only thing that we can't do - is to read your mind
... sometimes!
I have version 2.16 of Little Mozart.
You mean Soft Mozart?
The first time I installed everything it seemed fine. Then I noticed that if an incorrect note was played during the note duration game it would freeze.
When did you buy the software? This version seems like out of date to me...
I tried to uninstall it, but know I that I did it incorrectly.
Then I tried to reinstall it.
Then I realized I had not actually uninstalled it.
So I found out how to uninstall correctly and did so.
Again , i tried to install Soft Mozart, but it was unsuccessful.
Every time I try it says HASP driver installation failed.
When you place HASP into USB port, do you see a lite in the HASP key?
Just out of curiosity, even if you will receive this message, please, try to open any game and let us know, what happen.
This has all been done to the same computer.
We have windows vista and use avast! antivirus.
AVAST antivirus sometimes doesn't let the program to work properly. Please, take a look at this thread:
www.softmozart.com/forum/12-technical-qu...st-works-better.html
If there is anything else you might need to know, please tell me.
I appreciate any help I can get. We very much enjoyed the program, but Emma found the freezing of the note duration so discouraging. I felt compelled to try to fix it, even though I am practically useless when it comes to computers.
Now I am rather sorry I did.part of Soft Mozartwould be better than no Soft Mozart.
Please help us.
Sncerely, Erin Henas( MonkeynoseMomma)
Erin, do you have Skype? If yes, please, find us: soft.mozart
We will try to help you live