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Programs dropping out

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03 Feb 2014 09:36 #13545 by Diana-Gloria-Olivia
Programs dropping out was created by Diana-Gloria-Olivia
I just received Soft Mozart perpetual program today. I installed it on one computer and it worked beautifully for 1 minute - then it said 'Protection violation, crypto box not found', and I could not open any of the games. I figured out that if I removed the dongle and replaced it, the message would go away, and the games would work - only to have the same thing happen a minute later. Also, the games freeze after a few minutes, and I have to exit and restart the game.

I installed the program on another computer, but the same thing was happening there. It keeps dropping out, or freezing, or giving an error message. Can you please help me to solve this problem?

Thank you!

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03 Feb 2014 18:42 #13553 by hellene
Replied by hellene on topic Programs dropping out
It seems to me like some of USB ports are being loose and connection between the USB dongle and computer goes on and off.
If the problem exist in all USB ports on all computers that you have, please, let us know.
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04 Feb 2014 00:24 #13559 by Diana-Gloria-Olivia
Replied by Diana-Gloria-Olivia on topic Programs dropping out
Yes, it is happening on all the USB ports on two different computers.

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09 Feb 2014 07:15 #13632 by hellene
Replied by hellene on topic Programs dropping out

Diana-Gloria-Olivia wrote: Yes, it is happening on all the USB ports on two different computers.


Diana, if the problem still exists, please, send us an email. We will have to check the key more closely. This email address is being protected from spambots. You need JavaScript enabled to view it. is the email address.
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