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× Technical Questions

Can't Access Guess Key School & Treble Staff Puzzl

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19 Sep 2013 06:14 #11909 by MyYangky
Can't Access Guess Key School & Treble Staff Puzzl was created by MyYangky
All the other programs on our SM are working except for these two: Guess Key School & Treble Staff Puzzle. When I try to open it, it says, can't access specified device/path/file. You may not have permission to access item. How can this be fixed?

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19 Sep 2013 19:28 #11918 by andreasro
Replied by andreasro on topic Can't Access Guess Key School & Treble Staff Puzzl
Hello!

Please write me at This email address is being protected from spambots. You need JavaScript enabled to view it. to help you.

Did you try to uninstall and install again?

Andrea Sandu
President of Soft Mozart PTO
The following user(s) said Thank You: MyYangky

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21 Sep 2013 06:01 #11937 by hellene
Replied by hellene on topic Can't Access Guess Key School & Treble Staff Puzzl
What anti-virus do you use and on what mode?
Back to the Mozart
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27 Sep 2013 19:27 #12007 by MyYangky
Replied by MyYangky on topic Can't Access Guess Key School & Treble Staff Puzzl
Thanks Andrea and Hellene, it's working now. After uninstalling and reinstalling again the SM software. And after reading the post about AVG, I uninstalled it too and changed to Avast. Now to get on wih the new curriculum. Thanks for the help and support.

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