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Technical Questions
My laptop shuts down
18 Jun 2018 07:42 #29919
by hellene
Hello, Gemini!
In 17 years of delivering Soft Mozart we never had any problems like this
Let me ask our programmers team and be back with the answer
On behalf of Hellene Hiner Aleks
Back to the Mozart
Replied by hellene on topic My laptop shuts down
gemini wrote: Hello,
I am wondering if someone else had the same problem.
I bought a new laptop several days ago (asus vivobook). When I run the Soft Mozart on it while the laptop is connected to the power outlet, I have no problems. When I disconnect it and try to play the "Fruite lines" game, for example. The laptop shuts down in a couple of minutes with 100% charged battery. Happened several times in a raw with no exceptions.
No problems with using the laptop cordless for other purposes (internet search, youtube, etc.)
I don't know if it is my laptop's problem and I need to return it to the store/exchange it for a new one or...?
Thank you.
Hello, Gemini!
In 17 years of delivering Soft Mozart we never had any problems like this
Let me ask our programmers team and be back with the answer
On behalf of Hellene Hiner Aleks
Back to the Mozart
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